Course Details

Research I conducted last year on communication overload revealed that employees spent significant time reading, responding to and managing communication on multiple platforms. Our conclusions indicate that this impacts productivity, accuracy and wellbeing. We share key research results to build awareness of this challenge and provide some solutions.

 

In this session Susan Heaton-Wright will cover the following topics: 

  • What communication overload is
  • Why it is important for leaders and business owners to know about some of the key findings from research
  • How this is impacting productivity and wellbeing
  • What leaders and managers need to about overloading their teams and employees
  • Better solutions: what we can all do to increase productivity whilst communicating more effectively.

 

By attending this session, you will become aware of current communication styles, their impact on productivity and ways you could communicate more efficiently.

 

This session will be of most interest to business leaders, business owners, managers, team managers of different seniority

 

Course level: All levels

CPD Course Speaker

Superstar Communicator

Susan Heaton-Wright

As a Leading Thought Leader in Presentation Skills, Presence, Charisma, leadership communication and Credibility, Susan has supported talented individuals, teams and organisations to communicate with impact to influence others. Using her expert knowledge in communication and performance, as well as her experience as a leader and board member, Susan shares entertaining, engaging keynotes, masterclasses and workshops for organisations. She is a multi-award-winning businesswoman; International Keynote Speaker, former Prize-Winning Opera singer, author, podcaster and the founder of SuperStar Communicator empowering leaders and future leaders to communicate with impact, confidence, clarity and credibility in all professional conversations and to be noticed for career success. These include delivering speeches, presenting ideas and opinions, public speaking, having difficult conversations and being effective in meetings. She is passionate about everyone presenting the best version of themselves; being authentic and being able to speak and communicate with their personality. Her company works with multi-national companies: pharmaceutical, financial services, International Professional Associations, Professional Services and multi-national companies. She has worked with attendees from more than 140 countries worldwide. Susan has delivered Keynote Speeches and breakout workshops throughout the United Kingdom and Ireland; in Italy, France, Belgium, The Netherlands, Eire, UAE and Lithuania as well as virtual and hybrid delivery. In 2020 she was named as a top 100 Influential Female Entrepreneurs in UK. In 2024 Susan contributed two chapters to “Business Development for female lawyers”. Susan visits Athens annually to lead The Love Without Borders Charity Music programme, which supports refugees. She also fundraises for the Alzheimer's Society and The Isabel Hospice in Hertfordshire. She lives in Hertfordshire where she enjoys swimming, performing in an Improv Troupe, playing viola in an orchestra and designing and sewing her handmade wardrobe.