Why Your Team Never Does It Right (and What To Do About It) (Oct 25)
Category: Practice Management | Duration: 2hrs | Tag: VODCPDFUK25D3S3 | Type: Video | Course Level: Intermediate | Speaker: Mark Swindale | Date: 30/10/2025 14:30
Course Details
Struggling to get your team to “just do the thing” without chasing, correcting or re-explaining?
You’re not alone. Most accountancy practice owners I speak to are frustrated that their team doesn’t consistently follow systems and processes, even when they’re written down and clear.
This course helps you understand why that happens and what you can do about it. It’s not about hiring better people. It’s about building better systems that actually get followed and knowing how to keep them fresh and relevant as your team and practice evolve.
You’ll walk away with a straightforward process to reduce errors, increase accountability and build a practice that runs smoothly even when you’re not there.
In this course Mark Swindale covers the following topics:
- Why your team don’t follow your systems and why it’s not their fault
- What to do before writing any new process to make sure it actually works
- How to create clear systems your team will consistently follow
- How personality types affect process adoption and what to do about it
- How often processes should be updated and the best way to review them
CPD Course Speaker
The Accountants Mastermind
Mark Swindale
Mark Swindale spends his time working with accountants via The Accountants' Mastermind and one-to-one coaching.
In a former career, Mark used to be a customer of an accountancy practice. The problems and frustrations he experienced back then gave him a unique perspective on why your customers don't deliver their records on time.
Working closely with accountants in practice over the last six years has given him an understanding of why accountants get so annoyed with their client's behaviour.
In a former career, Mark used to be a customer of an accountancy practice. The problems and frustrations he experienced back then gave him a unique perspective on why your customers don't deliver their records on time.
Working closely with accountants in practice over the last six years has given him an understanding of why accountants get so annoyed with their client's behaviour.