Course Details

Probably the most underrated skill in the workplace, communication skills form the basis of all our relationships. Through an understanding of your own personal communication style and the styles of others, you will enhance your ability to create lasting impressions. 

 

This course will equip you with the skills to listen effectively, provide constructive feedback and communicate with confidence.

 

It will contain actual interview and role-playing sessions and discussions afterwards. The atmosphere is very relaxed and tailored to maximum exposure to interview, workplace and customer service situations, assessments, and learning.

 

Participation in these sessions is vital and each session is recorded for analysis and learning. Whether it’s in the workplace or dealing with clients, you will learn what to how to improve your perception skills, what to avoid and some helpful techniques in how to deal with others.


This course provides:

 

  • A framework for understanding non-verbal communication
  • The three ‘V’s of communication - Visual, Verbal, and Vocal 
  • The fundamentals of effective listening and obstacles to listening 
  • Replace negative statements with positive ones to influence actions
  • The characteristics of good questioning techniques
  • Techniques that help you deal with difficult clients
  • How to avoid the most common mistakes
  • How to assess your own performance and how others see you

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CPD Course Speaker

Oracle Communications

Rory Egan

Rory’s wealth of experience in communications training is based on his extraordinary life of broadcasting, journalism and business. He presented, and later produced, Good Morning Dublin for five years on 103.2 Dublin City FM. He writes for the Sunday Independent and has previously written for Magill, Village, the Sunday Business Post and the Irish Star on Sunday.

Trained as a Barrister in The Honorable Society of King’s Inns. Rory has been a regular contributor on such programmes as RTÉ’s The Frontline, The Late Late Show and Question and Answers, and on Newstalk’s CultureShock.

Rory was asked to join Carr Communications by its then CEO, Terry Prone, where he worked as their Senior Training Consultant specialising in all aspects of Communications, Media and Interview Training. He has worked with many of the most senior people in the Oireachtas, has given individual training from Student Nurses to Consultants in the medical field and has trained all levels of bankers, solicitors, barristers and businessmen and women.

Rory is one of the most popular members of the After Dinner circuit and has been the keynote speaker at numerous rugby internationals at Lansdowne Road. He was guest speaker at NCB’s Gala Dinner in the National Art Gallery and has spoken at functions all around the country.

Having originally trained in Law, Rory’s business background began when he brought Tie Rack into Ireland. He set up shops in Grafton Street, St Stephen’s Green, Blackrock, Dublin Airport, Merrion, Dun Laoghaire, Tallaght, and Limerick, becoming their largest franchisee worldwide. He later set up a made-to-measure shirt business called Custom Store International and grew it to 24 franchises in the UK.

Rory is one of the most sought-after trainers in the country and his past client’s feedback, recommendations and testimonials have been outstanding.