Course Details

Conflict is an inevitable part of any workplace, but for accountants managing client relationships, teamwork, and deadlines, handling conflict productively is crucial for success. This webinar equips you with practical tools to navigate conflict confidently, covering key topics such as identifying sources of conflict, understanding different responses, fostering productive conflict, and giving feedback—even when you’re conflict-averse. By attending, you’ll gain strategies to reduce workplace tension, improve communication, and strengthen professional relationships, making it an essential session for those looking to enhance collaboration and efficiency in their roles.

In this webinar Edel Walsh will cover the following topics:

  • Sources of conflict
  • Responding to conflict
  • Productive conflict and teaming
  • Conflict and virtual teams
  • Giving feedback & you are conflict averse

 

By attending this session, you will:

  • Understand different responses to conflict and how to navigate them effectively, whether in team settings or client interactions.
  • Develop strategies for fostering productive conflict that leads to positive outcomes, better decision-making, and enhanced collaboration.
  • Learn how to give feedback confidently, even if you are conflict-averse, using practical techniques to communicate assertively while maintaining professional relationships.

 

This session will equip you with the tools to handle workplace conflict with confidence, turning potential challenges into opportunities for growth and improved teamwork.

Course level: Foundation

 


CPD Course Speaker

Edel Walsh Coaching and Consulting

Edel Walsh

Edel Walsh is the owner of Edel Walsh Coaching and Consulting.

She specialises in mental health and well-being coaching and workplace well-being coaching.
Edel is also a student mentor and coach supporting professional accountancy students through their exams. Edel supports her student clients get their exams as quickly as possible while maintaining balance and prioritizing their well-being.

Her corporate career started in KPMG where qualified as a Chartered Accountant and Chartered Tax Adviser. From there, Edel moved into professional education where she held senior lecturer and examinership roles within the professional accountancy bodies.