CPDStore

You’re expected to be accurate, efficient, and calm under pressure, but no one teaches you how to manage the anxiety that comes with that responsibility. For bookkeepers and accountants, that pressure can build quietly and start to take a toll on wellbeing, confidence and performance. This session is about giving you more influence over how you feel, so that anxiety doesn’t control the day.

We’ll look at how you can start managing your emotional response with practical tools you can use straight away. This session will help you to learn how to respond with more awareness and control. We’ll also explore how resilience is built, both for you and your team, so you can be accurate, efficient, and calm under pressure when it matters most. 

Led by a former police leader and experienced coach to high-performing professionals, this session brings practical tools, lived experience, and leadership insight into a focused hour of learning and reflection.

In this webinar Zoe Thompson will cover the following topics:

• What anxiety is, how it differs from stress, and why that matters in the workplace
• Distress, eustress, and the role of pressure – recognising the difference between helpful and harmful stress
• The impact of inner dialogue – how your thoughts shape your emotions and action
• The 7 Cs of Resilience – how to build your own resilience and support it within your team
• Reacting versus responding – how to pause, reset and respond with intention

By attending this session, you will:

• Understand how anxiety and stress show up in your role and how they affect performance
• Recognise unhelpful thought patterns and emotional responses
• Learn practical strategies to manage how you feel and how you respond in difficult moments
• Explore the 7 Cs of Resilience and how to apply them to everyday work and leadership
• Leave with tools you can start using straight away to support your own wellbeing and help others around you do the same

*All attendees will receive a downloadable summary of the strategies and resilience tools shared during the session.

This session will be especially useful for bookkeepers, accountants, managers, team leaders and anyone supporting others in a finance or operational setting. It’s suitable for anyone who wants to strengthen their ability to manage pressure and lead with confidence in high-demand environments.

Course level: Foundation