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Strong working relationships are essential in business— but between accountants and bookkeepers may not always be easy. Misunderstandings, unclear expectations/boundaries, and different working styles can quickly lead to friction, delays, concern and stress. In a fast-changing profession where accuracy and collaboration are key, communication has never mattered more.

This courseexplores five principles for communicating effectively helping accountants to better understand, respect, and work productively with their bookkeeping colleagues and vice versa. You’ll gain insight into what drives tension, practical ways to reduce it, and proven tools to build trust and collaboration.

In this course Kim Searle covers the following topics:

• Seek First to Understand – Listening actively, asking better questions, and understanding the context before responding.
• Respect and Value Differences – Recognising different expertise, pressures, and approaches as strengths, not obstacles.
• Clarity and Communication – Setting clear expectations, roles, and feedback loops to reduce confusion and conflict.
• Building Trust Through Consistency – Developing credibility and reliability through communication and follow-through.
• Shared Goals and Empathy – Keeping client outcomes at the centre and learning to communicate calmly and compassionately under pressure.