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Strong working relationships are essential in business— but between accountants and bookkeepers may not always be easy. Misunderstandings, unclear expectations/boundaries, and different working styles can quickly lead to friction, delays, concern and stress. In a fast-changing profession where accuracy and collaboration are key, communication has never mattered more.

 This webinar explores five principles for communicating effectively helping accountants to better understand, respect, and work productively with their bookkeeping colleagues and vice versa. You’ll gain insight into what drives tension, practical ways to reduce it, and proven tools to build trust and collaboration.

By attending, you’ll learn how to turn potential conflict into professional connection — improving efficiency, client satisfaction, and the overall value your practice delivers.

In this session Kim Searle will cover the following topics:

• Seek First to Understand – Listening actively, asking better questions, and understanding the context before responding.
• Respect and Value Differences – Recognising different expertise, pressures, and approaches as strengths, not obstacles.
• Clarity and Communication – Setting clear expectations, roles, and feedback loops to reduce confusion and conflict.
• Building Trust Through Consistency – Developing credibility and reliability through communication and follow-through.
• Shared Goals and Empathy – Keeping client outcomes at the centre and learning to communicate calmly and compassionately under pressure.

By attending this session, you will:

• Understand the 5 principles of effective professional communication across differences.
• Identify typical root causes of conflict
• Learn practical communication techniques and tools for building respect and trust that can reduce rework or missed deadlines.
• Develop confidence to handle difficult conversations calmly and constructively.
   The true benefit to the mutual client relationship

This session will be of most interest to Practising Accountants & Bookkeepers (sole practitioners, small firms, and practice teams)

Course level: All levels